Agency Terms and Conditions
Except where otherwise specified, we, Artisan Homes, registered in Cyprus under company number HE329539 (“we”, “us”, “our”), act as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements outside of the aforementioned booking.
For all arrangements, your contract will be with the supplier of the arrangements in question (“Supplier(s)”). When making your booking, we will arrange for you to enter into a contract with the applicable Supplier(s) of the arrangements. Your booking with us is subject to these Agency Terms and Conditions.
By making a booking with us, you agree that you:
- have read these Agency Terms and Conditions and agree to be bound by them;
- are over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services; and
- accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
- Booking and Payment
In order to confirm your chosen arrangements, you must pay a deposit as required by the Supplier of the arrangements in question. Our Suppliers require a 25% deposit at the time of booking, however, please check on our website where you will see the exact deposit required to book your chosen arrangements. You will also be advised of the specific deposit applicable to your chosen arrangements during the booking process.
If full payment is not received within 7 days of the balance due date, we will notify the Supplier, who may cancel your booking and charge the cancellation fees set out in Section 4 below.
Please Note: For bookings made within 2 months of the booking start date, payment in full is required by credit card.
Your booking is confirmed, and a contract between you and the Supplier will exist when you receive your written confirmation on their behalf.
You should check your confirmation carefully and report any errors or omissions to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as a booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.
Except where otherwise advised or stated, all monies paid to us for arrangements will be held on behalf of the Supplier(s) concerned and forwarded on to the Supplier in accordance with our agreement with that Supplier.
Payments can be made securely by Visa, MasterCard, JCB and PayPal.
It is your responsibility to take out personal travel insurance for all members of your party. Some Suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your specific needs. Please read your policy details on receipt and take them with you on holiday.
- Special Requests
If you have any special requests (for example. an event to be held at the property during the stay), please let us know before you complete the booking request as written permission from the supplier must be obtained. We will relay all such requests to the Supplier but cannot guarantee that they will be met and will have no liability if they are not.
- Changes and Cancellations by you
Any cancellation or amendment request must be sent to us in writing; by email or fax and will take effect on the day it is received. Proof of posting is not proof of receipt; therefore, you are advised to also confirm all changes to our Customer Services Department by telephone, the Reservations and Enquiries number can be found at the top of our website. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met.
Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier of your arrangements. The cancellation charge imposed by our Suppliers is as follows:
- Cancellation until 60 days from arrival: Full Refund.
- Cancellation between 60 and 30 days from arrival: 70 percent refund of the total booking amount.
- Cancellation between 30 and 15 days from arrival: 50 percent refund of the total booking amount.
- Cancellation 15 days or less from arrival: 30 percent refund of the total booking amount.
- No show: No refund.
- Changes and Cancellations by the Supplier
We will inform you as soon as practicably possible if the Supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Supplier in relation to any alternative arrangements offered by the Supplier, but we will have no further liability. Please Note – our Suppliers issue full refunds should they have to cancel your arrangements.
- Our Responsibility for your Booking
Your contract is with the Supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on that booking (or the appropriate proportion). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
- Visa, Passport and Health Requirements
It is your responsibility to ensure that you comply with all passport and visa requirements, applicable to your booking, at all times. Requirements may change, and you are therefore strongly recommended to check the current position of the arrangements, with the Supplier, Passport Office, appropriate Embassy or Consulate, or with your doctor, as applicable, plenty of time before departure.
Because the contract for your arrangements is between yourself and the Supplier, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the Supplier immediately. If you fail to follow this procedure, there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be affected as a result.
If you wish to complain about our service, you can upload your complaint through the European Commission’s ODR platform. You will find the platform for online dispute resolution here: http://ec.europa.eu/odr.
Please note that we do not offer an alternative dispute resolution service.
- Security Deposits
300 EUR Security Damage Deposit is included in the booking price. The Deposit will be refunded in accordance with the Terms and Conditions herein within 7 days following departure.
The cost of any agreed damage caused by you will be deducted from the security deposit, by the Supplier and the balance will be returned to you. If the security deposit paid by you is not sufficient to cover the cost of the damage, the Supplier is entitled to recover any additional costs from you.
We are instructed on behalf of the Supplier to collect the security damage deposit in advance, the Supplier will authorise us to return all or part of the security deposit (minus any appropriate charges) within a week of departure. Delays may also arise whilst waiting for estimates for repair of damage (if applicable). We will endeavour to ensure all security deposits are returned, on behalf of the Supplier, within 7 days of departure.
Refunds will be made by either of the following methods: Refund to the card initially used to make the payment or by Bank transfer. If payment is required by bank transfer internationally i.e. outside of Cyprus, then the cost of the international bank transfer fee will be deducted from the payment amount.
In the unlikely event that any dispute as to the amount of final charges to be deducted from the security deposit arises, you must liaise with the Supplier directly to try and resolve the issue amicably. Until such time as the dispute is resolved, we will continue to hold the deposit monies as agent and will only release them or any part once the dispute has been amicably resolved and we receive written authority to release the agreed funds by the Supplier.
- Check-in and Checkout times
The check-in and check-out times imposed by our Suppliers are ordinarily as follows:
- Check-in after 4pm on the day of arrival
- Checkout by 10am on the day of departure
If these times differ, it will be stated in our booking correspondence.
- Law and Jurisdiction
These Terms and Conditions are governed in all respects by Cyprus Law. We both agree that any dispute, claim or other matter that arises between us out of or in connection with these Conditions will be dealt with by the Courts of Cyprus only.
- Documentation & Information
All descriptions and content on our website or otherwise issued by us is done so on behalf of the Supplier(s) in question are intended to present a general idea of the services provided by the Supplier(s) in question. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any accommodation or any other services please contact us on the Reservations and Enquiries number at the top of our website.